D Hart Mobile Screening, LLC — Mobile Dispatch & Cancellation Policy
Because D Hart Mobile Screening, LLC operates as a fully mobile service, our technicians are carefully scheduled and dispatched based on your requested time and location. Late cancellations and site unreadiness directly impact our ability to serve other clients. By booking an appointment, you agree to the following terms:
• Cancellation Windows & Fees:
◦ Standard Cancellations: Appointments may be cancelled or rescheduled up to 24 hours prior to the scheduled arrival window at no charge.
◦ Late Cancellations: Cancellations made within 8 hours of the scheduled appointment will incur a Late Cancellation Fee of $ 175.00
• Technician On-Site Waiting Policy (No-Show): Our mobile technician will wait at the designated location for a maximum of 15 minutes past the scheduled appointment time. If the test subject or corporate point of contact is unavailable or unresponsive within this window, the appointment will be deemed a “No-Show.”
• No-Show & Travel Fees: In the event of a No-Show, or if a technician arrives on-site and is turned away due to client unreadiness, the client will be billed a $ 200 Travel/Dispatch Fee in addition to a standard $175 missed-service penalty.
• Site Safety & Compliance: If a mobile technician determines that the client-provided location is unsafe, unsanitary, or structurally unequipped to handle proper federal Chain of Custody or biometric processing, the technician reserves the right to refuse service. In this event, a travel dispatch fee will still apply.